This course is designed to develop knowledge, skills and attitudes of a computer service technician in accordance with industry standards. It covers basic and common competencies such as: Lead workplace communication, Lead small teams, Develop and practice negotiation skills, Solve workplace problem related to work activities, Use mathematical concepts and techniques, Use relevant technologies, Maintain an effective relationship with clients/customers, Manage own performance, Apply quality standards, and Perform computer operations. It includes core competencies in Installing, Maintaining, Configuring and Diagnosing computer systems and networks.